West Mountain Veterinary Hospital

What reviewers mention · AI summary

West Mountain Veterinary Hospital has a mixed reputation across routine and emergency care. Many customers praise individual staff members—particularly groomer Krista and veterinarians like Dr. Cook, Dr. Caron, and Emma—for compassion and quality work, with one reviewer recounting exceptional after-hours effort during a medical crisis. However, communication and billing problems emerge as real concerns: one customer reported dramatic, unexplained cost increases during emergency surgery without clear updates about their dog's deteriorating condition or what services were actually being provided, and another had a serious misdiagnosis of an exotic pet (bunny abscess misidentified as an air pocket) that led to delayed emergency care elsewhere. The hospital's ability to handle exotic pets and manage complex cases with clear patient communication appears inconsistent.

Written by AI from the reviews we've synced — not a quote from any one review.